Visitor Tips & Policies
Help us make the museum a safe and enjoyable place for all.
Health & Safety Precautions
Check out this video and see some of the new protocols we have developed to ensure a safe, worry-free visit.
For your safety, we are limiting the number of museum visitors. Please buy timed tickets online before visiting. A small number will be available for purchase at the museum each day. Arrive no more than 15 minutes prior to entry to avoid unnecessary waiting lines.
All visitors above the age of 2 and museum staff are required to wear masks at all times.
Use the North Entrance Only
Enter and exit the main building through the North Entrance on Kelly Drive. The Rocky steps are still open for selfies but the East and West Entrances are closed.
Before you enter the museum, a staff member will take your temperature with a touchless device. Visitors showing signs of illness at any time during their visit will be asked to return at a later date.
No Coat Check
Travel light as our coat check is closed. Backpacks, bags larger than 16 x 16 x 8 inches, large umbrellas, and selfie sticks are not permitted. Smaller bags must be carried on one shoulder or handheld.
Make sure there are six feet, or two meters, between your party and other visitors. Children must stay with adults at all times. Social-distancing markers will be in place at the visitor entrance and elsewhere in the museum. Acrylic panels will be installed in front of the Visitor Services Desks and the cashier station in the store.
Hand Sanitizers & Enhanced Cleaning
Hand sanitizer units will be available throughout the building. Enhanced cleaning of high-touch surfaces will be in effect throughout the day.
No Food or Drink
Dining service and water fountains are not available at this time; outside food and drink are not permitted.
The main museum store will be open. For everyone’s safety, we’re limiting capacity and providing hand sanitizer and a basket to use while you browse.
Possession of dangerous materials, including firearms, is not permitted on any museum site, including the main building, the Perelman Building, the Rodin Museum, and historic houses Cedar Grove and Mount Pleasant.
Bags are subject to inspection as you enter and leave the building.
Disclaimer & Assumption of Risk
While the Museum is taking the precautions listed above, there can be no assurance or guarantee that you will not contract the COVID-19 virus during your visit. You are responsible for the observance of health and safety practices recommended by public health authorities, including wearing a face covering at all times when on Museum premises. You agree not to come to the Museum should you: (a) have any COVID-19 symptoms (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html); (b) have had a positive COVID-19 test in the past 14 days; and/or (c) close contact with anyone confirmed or suspected of having COVID-19 [(a), (b), and (c), collectively the “Restrictions”]. You acknowledge that if on the day of your planned visit, you have any of the Restrictions, you agree not to come to the Museum, and the Museum will exchange your ticket for another date. You agree that by making a reservation and by your visiting the Museum, that neither the Museum nor any of its Trustees, Officers, or Employees will have any liability in the event you contract COVID-19 during your visit [, and you expressly release the Museum, Trustees, Officers, or Employees from any such claims].
Buy Tickets in Advance
Advance reservations are strongly recommended. A limited number of timed tickets are available for each half-hour time slot, up to two weeks out from the date you make the reservation.
Things to Know
Art on View
We have 200 galleries of art from around the world. Sometimes art from our collection is taken off view for conservation or lent to other museums.View current exhibitions
Our main building is undergoing an exciting makeover. You’ll see construction work inside and outside.
Our parking garage is near the main building. Access it via Kelly Drive or Spring Garden Street.View parking info
AccessibilityView accessibility services
Enjoy free Wi-Fi throughout the main building, the Perelman Building, and the Rodin Museum. Be mindful of visitors, artwork, and your surroundings when using your device.
Protect the Art
- Dirt and oils on our skin can damage artwork so please do not touch.
- Keep a safe distance from artwork, about 18 inches or an arm’s length.
- Seating is available throughout the building. Do not sit or step on platforms or ledges.
- Take your time: walk, don’t run in the galleries.
Photography & Filming
- You may take personal photos in the permanent collection galleries but no flash, tripods, or selfie sticks.
- Photography is sometimes restricted in special exhibitions so look for signage in the galleries for guidance.
- Your photographs may not be commercially published, sold, reproduced, transferred, or distributed.
- When snapping pics, be cautious around artwork and other visitors and stay aware of your surroundings.
- During your visit, you may be photographed or filmed by museum staff. We may use these images in signage, printed materials, and online for any purpose, commercial or otherwise.
Sketching in the Galleries
- Use graphite pencils only when sketching or taking notes in the galleries. Pens and colored pencils are prohibited in all galleries.
- Please make sure your sketchbooks are 18 x 24 inches or smaller.
- Look with your eyes—do not point at works of art with your hands or a pencil.
Give Us Your Best Shot
Families with Young Children
- Little ones are welcome—kids are always free.
- Stay together. The best way to look at art is as a family so stay with your children throughout your visit. Hold very young children by the hand.
- Strollers are permitted in most areas. For safety reasons, strollers are not allowed in certain galleries. Please wear baby carriers on the front of your body to help keep everyone safe.
- Yes, you can nurse. Breastfeed and bottle-feed anywhere in the museum. If you would like a private place to nurse, ask at any Visitor Services Desk.
- Find baby-changing stations in most restrooms.
- PMA for All App: This app is designed to help families, especially those with children on the autism spectrum, prepare for a day at the museum. Available for free download on the Apple App Store and Google Play.