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Frequently Asked Questions
Visiting
Membership
Learning & Research
Image Rights & Requests
Giving to the Museum
Visiting
Membership
Learning & Research
Image Rights & Requests
Giving to the Museum
Visiting
Your website encourages advance tickets, but can I just buy them in person?
Can I change the date on my tickets or get a refund?
How do I reserve Pay What You Wish tickets online?
Do children need tickets?
Do I need to print my tickets at home?
My organization offers free admission. How do I access my free tickets?
How do I reserve admission using my Go City or Sightseeing pass?
Can I get free admission with a military ID?
​​I have a membership at a reciprocal museum. How do I access my free admission?
What museums are part of PMA’s reciprocal network?
Do you offer guided tours?
How can I visit the Rocky statue?
Are you part of the North American Reciprocal Museum (NARM) Association or the Reciprocal Organization of Associated Museums (ROAM)?
Membership
Where can I find your partner museum list for Keystone members and above ($300+)?
Can I visit the museum without my membership cards?
How do I receive the discounted admission for my guests?
Will I receive a membership card?
Are children included in my membership?
How can I purchase an Artist membership?
How can I purchase a Student membership?
Do you offer discounts for teachers?
Will I receive a tax receipt?
What should I do if I’ve lost or misplaced my membership cards?
How can I make a change to my contact information?
What is an Employee Matching Gift?
Monthly Giving Payment Plan
What levels of membership can be purchased with the Monthly Giving Payment Plan?
How do I sign up for Monthly Giving?
How do I know when my next monthly payment will be charged?
What happens if I miss a payment?
How do I reactivate a monthly giving account after deactivation?
How do I cancel my membership?
Learning & Research
Where can I find teacher resources?
How do I book a guided lesson for my class?
How do I book a self-guided tour for my class?
Do you have workshops for teachers?
Do you have summer camps for children?
How can I use the museum’s library and archives?
I found inaccurate information about an object or language in an object record that I feel should be changed. How can I contact you?
Image Rights & Requests
I love the museum’s logo. Can I use it on my website?
Can I put museum content on my personal website, blog, or other social networking sites?
Can I use the Philadelphia Museum of Art content or images in my research, lectures, lesson plans, class work, publications?
What is your recommended citation format?
How do I obtain images not on www.philamuseum.org or images in a higher resolution other than those available on the site?
What if there is no photography of my object or I want to order new photography?
Does the museum require gratis copies of publications?
Giving to the Museum
I own a piece of art I would like to learn more about. Can the museum help with that?
Can I donate an artwork to the museum?
Can I sell an artwork to the museum?